The Visiting Nurse Service of New York (VNSNY) is the nation's largest not-for-profit home- and community-based health care organization, serving the five boroughs of New York City, and Nassau, Suffolk, and Westchester Counties. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.
Each day, more than 13,000 VNSNY employees - including nurses, rehabilitation therapists, social workers, other allied professionals, and paraprofessionals - deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 48,000 patients and members, helping them to live the best lives possible in their homes and communities.
Supervises the day to day operations and coordinates all work activities of CHOICE Service Operations. Ensures a customer-focused operation that meets VNSNY CHOICE standards, goals, and objectives. Makes recommendations on operational improvements for the department. Works under general direction.
Education: Bachelors Degree (or equivalent work experience) in Business Administration, or related field or equivalent work experience required.
Experience: Minimum of three to five years experience in a health plan or customer service environment required. Working knowledge of Medicare /Medicaid and NYS and CMS regulations a plus. Proficient in personal computer skills including Microsoft Word and Excel required. Effective oral and written communication, interpersonal, and customer service skills required.